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Welcome to the Resellers area
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How the VAT is calculated in the prices given in the reserved BtoB area?
The prices that are displayed inside the restricted area are excluding VAT. The VAT will be added at the end when the order is confirmed in the cart if you are an Italian customer. If you are in EU or extra UE countries the VAT will be not added. You will receive the invoice with the goods.

Do you require minimum order quantities?
We don't ask minimum quantities, you can order the quantity you want when you want.

Are all items available for immediate delivery?
Items are all available for immediate delivery (with green light), except in the case where the system signals the yellow light (very limited quantity available of a few pieces) or red light (in this case means that the product is in production and the time waiting vary from 15 to 60 days).

When you make the shipment?
Shipments are made in 24-48 hours after receiving confirmation of payment.

Does DuDuBags guarantee the products?
Dudubags is responsible for any defects in the manufacturing of products and accept any returns for replacement or credit account within 8 days of receipt of goods.

How old is your company?
Our company is a well-established and reliable, we operate successfully since 1992 and our head office is in Pordenone, if you want to come visit us you are always our welcomed guest! Thank you for your interest, we would like to inform you that DuDuBags is a company leader in the leathergoods industry. The company produces and distributes various proprietary well known brands including DuDu, Nuvola Pelle and Antica Toscana. Moreover, thanks to a corporate culture that makes the information technology the strategic strength, was born the B2B Area, the DuDuBags web space reserved for online sales and communication with their customers (THE AREA IS RESTRICTED FOR DEALERS AND DISTRIBUTORS, NOT PRIVATE PEOPLE.)

How can I pay? What kind of payments does DuDuBags accept?
After confirming your cart and shipping information, select your preferred payment. We accept payment by PayPal, Credit Card Visa, MasterCard, Postepay and bank transfer.

Are online payments to DuDuBags safe?
We selected PayPal Pro (the main operator in Europe and the world) to ensure maximum reliability for online transactions. At the time of payment, a locked padlock symbol will appear next to the address bar or at the bottom of the page, indicating a guaranteed secure transaction. Your payment data will be transmitted to the PayPal server using encryption protocol SSL (Secure Socket Layer). These data will not be stored. These procedures correspond to the security legislation in force to best ensure your online transaction safety.

I paid my order by T/T bank transfer. When will be shipped?
DuDuBags deliver orders paid by bank transfer only when the credit appears in our bank account. Until then, the order is left in a state of waiting for payment. On average, the time is about 1-3 days. If the customer would provide in advance the receipt of the bank transfer, DuDuBags reserves the right to wait, however, that the payment appeared in our bank account. If you want your order to be processed in the fastest times, we strongly suggest you to choose a payment method such as PayPal or credit card.

How to order a product from DuDuBags?
Select the product model you are interested in. Click "Add to cart" to place the item in your shopping cart, then click "Proceed." Follow the instructions to complete the order process:

1 - Check the order summary and shipping address.
2 - Choose payment method, type of delivery and billing address.
3 - Validate by entering the necessary information to complete the payment.

You will be sent an email with your order number, the order summary and the tracking number of the package. In case of difficulties, please contact us at info@dudubags.com and we will reply soon.
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